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SAP Certified Associate - Organizational Change Management Sample Questions (Q17-Q22):

NEW QUESTION # 17
What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.

A. Change management is a team sport, requiring the commitment and engagement of the entire project team
B. Change management is a long-distance endeavor, requiring a continuous joint effort throughout the project
C. Change management is a checkbox approach, requiring all stakeholders to strictly follow predefined procedures
D. Change management is a core leadership task, requiring the active involvement and support of the business
E. Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager

Answer: A,B,D

Explanation:
The change manager in SAP OCM must set boundaries to avoid being the sole "people fixer." Option A is correct-describing OCM as a "long-distance endeavor" with joint effort clarifies it's an ongoing, collective process (e.g., spanning Prepare to Run), not a solo fix-it role. For instance, adoption issues in Run require sustained teamwork, not just the change manager's intervention. Option B is correct because calling it a "team sport" emphasizes that the project team-PM, IT, business-shares responsibility (e.g., PM schedules, IT supports, OCM guides), preventing the change manager from being overburdened. Option D is correct as framing OCM as a "core leadership task" highlights that business leaders must drive buy-in (e.g., a VP addressing resistance), not just delegate to the change manager.
Option C is incorrect-OCM isn't a project management task; it's a distinct discipline collaborating with PM, not subsumed under it. Option E is incorrect; a "checkbox approach" misrepresents OCM's dynamic, adaptive nature-strict procedures don't fit SAP's agile methodology. SAP OCM stresses shared ownership to manage expectations.
"Clarify that change management is a continuous, team-based effort requiring leadership support, not a solitary or rigid task, to define its scope accurately" (SAP OCM Framework, Change Manager Role Clarification).

NEW QUESTION # 18
Why is it beneficial to collect both quantitative and qualitative data in a change assessment?

A. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
B. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.
C. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.
D. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.

Answer: D

Explanation:
In SAP OCM, a change assessment benefits from both data types. Option D is correct because quantitative data (e.g., survey scores) can be visualized (charts, graphs) for impact, while qualitative data (e.g., interviews) reveals nuanced insights (e.g., resistance reasons). Option A is incorrect-anonymity isn't a primary qualitative benefit. Option B is flawed; qualitative data is harder to aggregate. Option C reverses roles- qualitative explains, quantitative rates. SAP OCM uses this dual approach for a fuller picture.
"Quantitative data supports visualization, while qualitative data uncovers deeper insights in change assessments" (SAP Activate, Change Assessment Guidelines).

NEW QUESTION # 19
Why is it important to map the new SAP roles and responsibilities to the business users impacted by a cloud implementation?

A. It ensures that users are granted access only to the data, transactions, and system functionalities essential for their job roles.
B. It is the foundation for developing personas and defining stakeholder-specific communication activities.
C. It contributes to reducing costs for both training activities and the IT infrastructure to be provided.
D. It allows the change manager to collect important information for developing the new operating model.

Answer: A

Explanation:
Mapping SAP roles and responsibilities to business users, typically done in the Realize phase, is a critical technical and security step in SAP cloud implementations. Option C is correct because it ensures users receive role-based access (e.g., via SAP's authorization profiles) limited to what their job requires-such as a sales rep accessing only sales transactions, not financial reporting. This prevents unauthorized access, enhances security, and aligns with SAP's best practices for system governance, reducing risks like data breaches or operational errors. For example, in S/4HANA Cloud, roles like "SAP_BR_SALES_REP" are mapped to specific users to control functionality access, a process tied to security and compliance.
Option A is incorrect because role mapping is a technical task for system access, not a foundation for personas (fictional stakeholder profiles) or communication, which rely on broader stakeholder analysis.
Option B is incorrect-developing the operating model (organizational structure/processes) is a higher-level task informed by process design, not user role mapping, which is more granular. Option D is incorrect; while role mapping might indirectly optimize training scope or infrastructure use, cost reduction isn't its primary purpose-security and efficiency are. SAP OCM integrates this mapping with enablement but prioritizes its role in access control.
"Mapping SAP roles to business users ensures access is restricted to essential data and transactions, aligning with security standards and supporting efficient system use" (SAP Activate, Enablement and Security Integration).

NEW QUESTION # 20
How is the cooperation between project management and change management during a cloud implementation organized?

A. Project management focuses on the organizational level, change management on the individual and group level.
B. Project management focuses on the objectives of the project, change management on the vision of the project.
C. Project management focuses on the project tasks, change management on the cooperation within the project team.
D. Project management focuses on the hard factors, change management on the soft factors.

Answer: D

Explanation:
In SAP Activate, project management (PM) and change management (CM) have distinct roles. Option D is correct-PM handles "hard factors" (e.g., timelines, budgets), while CM addresses "soft factors" (e.g., people, adoption). Option A is incorrect-CM doesn't manage team cooperation. Option B is misleading; both levels overlap. Option C is incorrect-PM and CM share objectives and vision. This division ensures technical and human aspects are covered.
"Project management drives hard factors like schedule and scope, while change management focuses on soft factors like adoption and resistance" (SAP Activate, PM and CM Collaboration).

NEW QUESTION # 21
What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

A. Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility
B. Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers
C. Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts
D. Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition
E. Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

Answer: A,B,C

Explanation:
Aligning leadership in SAP OCM ensures top-down support for cloud projects. Option B is correct because Q&A sessions with project managers allow leaders to voice concerns (e.g., about standardization), fostering trust and alignment through dialogue. Option C is correct as involving leaders in communication (e.g., speaking at townhalls) leverages their authority to promote the project, boosting visibility and credibility.
Option D is correct because aligning goals and incentives (e.g., tying performance metrics to project success) minimizes conflicts, ensuring leaders prioritize the implementation.
Option A is incorrect-reducing bonuses is punitive, risks escalating resistance, and isn't an SAP OCM practice; positive reinforcement is preferred. Option E is incorrect; while leaders might join workshops, identifying impacts is typically for process owners/SMEs-leadership focuses on sponsorship, not derivation.
SAP OCM stresses engagement and alignment over coercion.
"Align leadership through Q&A opportunities, active communication roles, and goal alignment to secure their support and influence" (SAP Activate, Leadership Alignment Strategies).

NEW QUESTION # 22
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C-OCM-2503 High Quality & C-OCM-2503 Practical Information

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SAP Certified Associate - Organizational Change Management Sample Questions (Q17-Q22):

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